Family on dock at Yacht and Beach
  • On Mar 2, 2022
    Linda sue from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My original planner quit. I was turned over to another lady. She is no help and will not respond to texts & emails. Who with Disney can I speak to? I just want to cancel everything & start over with a different planner. Trip is booked July 2020.

    Welcome to planDisney Linda Sue!

    I am sorry you are having trouble with the planning of your Walt Disney World vacation. The only way a Cast Member at Disney can help you is if you booked your vacation directly through Walt Disney World. If you booked through a third party (travel agent or travel planner) then you will need to go to them for a resolution. 

    If you did book through Disney, give a call to a Cast Member by calling (407)939-1936 for assistance. If your trip was originally booked with a travel agent, contact the agency directly, and hopefully you can find someone who can get your vacation in order for you. 

    The good news is that you are still several months away, so you have a bit of a cushion to get things fixed up. I am hoping the basics of your trip are satisfactory to you, and you can build on that.

    While you are in the process of getting in touch with someone, check your My Disney Experience account to see what is there. Hopefully you will see your reservation listed which might put your mind at ease. 

    Sending pixie dust and magical wishes that you get your vacation in order. 

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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
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