• On Jun 14, 2021
    Stephen from ME Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The original email address I used when I set up my account is now obsolete. When I try to change my password, the site sends a code to my obsolete account, which I can't access because it no longer exists. How can I get my password changed?

    Hi Stephen!

    Thanks for stopping by planDisney with your question. I'm happy to point you in a direction that may help.

    I'm sorry to hear you're having technical difficulties with your My Disney Experience account. I understand how frustrating it can be to no longer be able to access your account because of an obsolete email address. I'm sure this happens to Guests from time to time, as people get updated technology, or get a different email address due to an employment change or other various reasons. 

    I encourage you to reach out to the Cast Members at Walt Disney World Website Support for assistance. They can be reached by calling (407) 939-4357. Another way to get assistance with your My Disney Experience account would be to email the Help Center. Within the email form, you'll be asked to select a subject from a drop-down menu. Select "My Disney Experience Online or Mobile App", and make sure to describe the issue you're having with as much detail as you can provide, including your old email and the new one you'd like to use to sign in to your account. A Cast Member will get back to you and hopefully be able to help get your My Disney Experience account all straightened out.  

    I hope this helps, and you're soon back on track and ready to plan your next Walt Disney World Resort vacation. There are so many awesome things happening as Walt Disney World Returns to a World of Magic - it's a great time to visit The Most Magical Place on Earth!
    Diane W.
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Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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