• On Mar 9, 2021
    Michael from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered two magic bands from the My Disney Experience site. I received a confirmation e mail that says I ordered those two bands. My Disney Experience page, which used to say I ordered two bands now says that I ordered only one. Please advise.

    Welcome back to planDisney, Michael!

    Selecting MagicBands is such a fun step in the planning process. Those little wristbands unlock so much magic when you’re at the Walt Disney World Resort, and it’s fun to choose and wear a style that reflects your personality and Disney favorites.

    It sounds like Stitch has gotten into the My Disney Experience system again. It’s not unusual to find that something you’ve selected or reserved disappears upon one login, and then magically appears again when you login the next time. It can be very frustrating, but I've had luck with the following steps. If you’re using a desktop computer, log out of My Disney Experience, exit your browser, and then open the browser and log in again. If you're using the mobile app, log out of the app and login again, and if that doesn’t work, check to see if there are updates available for the app. It can get glitchy when you’re not running the latest version. You may also have to delete the app and reinstall it.

    If you’ve tried all of that and are having no luck, or if you would like help with any of those steps, I would recommend calling the My Disney Experience help desk at (407) 939-4357. The Cast Members there can look up your account and see what’s going on; they’re also the MagicBands helpline. Have the email handy that confirms you selected those two MagicBands.

    I’m sending pixie dust that it all gets straightened out quickly and easily, Michael. As you continue to make your selections and reservations, and as you dream about your upcoming visit, please come back and see us if you have any further questions. It’s always a pleasure to help a fellow Guest.

    Wishing you a magical vacation,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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