• On Oct 18, 2021
    Trisha from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We ordered tickets through a 3rd-party site. We were able to link the tickets with park reservations. Our MDE app confirms the reservations. BUT the ticket confirmation from the 3rd-party site indicates tickets must be picked up at will-call. Is this true?

    Welcome to planDisney, Trisha!

    Thank you for stopping by today with your very first question. You will soon be visiting the Walt Disney World Resort, and I could not be more excited for you!

    I am happy to hear that you have already linked theme park tickets to My Disney Experience and made Disney Park Pass reservations. It seems to me you are all set and ready to go! Please note that there are different ways to redeem admission and enter the theme parks. Guests are welcome to use a MagicBand, Disney MagicMobile, or a ticket card. 

    Since your tickets are linked to your Disney account and your theme park reservations are confirmed, if you already have a MagicBand, you can use it to go straight to the parks without visiting will-call windows. Your MagicBand will work as your physical ticket. You are also welcome to create a digital Disney MagicMobile pass and use a mobile device, like your smartphone, to enter the parks. However, if you decide not to use a MagicBand or Disney MagicMobile service, you will then have to stop by any Guest Relations location, the Disney Ticket Center at Disney Springs, or will-call windows located at the entrance of all four theme parks to retrieve physical tickets before visiting the parks. If you are staying at a Disney Resorts Collection hotel, visit Front Desk and request a Key to the World card.

    It was a pleasure answering your question, Trisha. I hope this information is helpful and that you have a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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