• On Oct 13, 2021
    Carey from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered my tickets online about a week ago and I still haven’t received my tickets in the mail.

    Hello, Carey! Welcome to planDisney, and thank you for stopping by to see us to chat about your upcoming Disney vacation! The holidays are an incredible time to visit, and with the 50th-anniversary celebrations in full swing, you could not have picked a better time to be a part of the magic! 
    When you purchase Disney Theme Park tickets online, you will actually not receive any physical tickets in the mail. Your confirmation e-mail received upon purchase has all the information you need! Within it, you’ll find a confirmation number and a barcode. The confirmation number can be used to link your Tickets to your My Disney Experience account, which would link them to any active Magic Bands or Admission Cards on your account. The barcode can be scanned at the touchpoint or scanned at the Ticket Office or Ticket Center at Disney Springs. Either way, you will receive an Admission Card that can grant you entry to the Theme parks! If you plan to scan the barcode during or before entry, be sure to bring the photo ID of the Guest that purchased the Tickets and the Credit Card used for the purchase, which should be in the purchaser’s name. Lastly, Carey, I'd love to share that you can use your mobile device for Theme Park entry via Disney MagicMobile if you'd like to bypass these steps entirely! 
    Carey, I hope that this information helps you continue to make plans for your next trip and keep building excitement. Please know that we are here for you during every step of your journey! So do not hesitate to come back and see us again anytime we can help.
    Wishing you many magical memories,
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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