Cinderella Castle 50th Night
  • On Oct 28, 2021
    Jazmine from TX Asked

    I ordered tickets online and haven’t received a confirmation email yet and my email is correct how long will it take for the email to come through?

    Hello Jazmine,

    Are you counting down the days until you arrive at "The Most Magical Place on Earth" to enjoy all there is to see and do at the Walt Disney World Resort?

    Hopefully by now, your ticket purchase confirmation email has arrived. In the case that it hasn't yet arrived, I'm happy to offer a few quick tips.

    The first tip is one that you very like already thought of yourself, and that's to take a look in your other email folders like a junk email folder or a spam email folder. You've likely already looked to see if the email arrived and got sorted somewhere unexpected, but I mention it just to cover all the possibilities.

    My next tip is to check your My Disney Experience account to see if your theme park tickets are already linked to your account. You can sign in to your My Disney Experience account and look in your "My Plans" area. In the "My Plans, Reservations and Tickets" section you should see two content tabs. One is for your "Daily Itinerary" that displays your theme park reservations you make through the Disney Park Pass system. The other tab is a "Tickets & Memory Maker" tab that displays the theme park tickets you purchased. If you see your theme park tickets displayed, you should be good to go to make your theme park reservations using the Disney Park Pass system.

    You can also see your theme park tickets in the My Disney Experience mobile app by tapping the main menu (the three stacked lines in the lower right corner) and then tapping the "Tickets and Passes" tile.

    If you're not seeing your tickets displayed, and if you still have not received your confirmation email, I recommend reaching out to the Walt Disney World Resort by calling (407)-934-7639 so you can speak with a Cast Member to look into your tickets with you. As an alternative to calling, you can email the ticketing team. You can also use the chat feature online to chat with a Cast Member who can assist you.

    Jazmine, here's wishing you a wonderful trip to the Walt Disney World Resort to enjoy all the magic of the theme parks!

    Jerry
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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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