• On Apr 13, 2021
    Michael from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered tickets on line, the email says “Walt Disney World Reservation” and then it gives a reservation #, it never told us to make a reservation for a specific park, and now there is no availability for any of the parks. How do i modify my tickets?

    Hi there, Michael! Thanks so much for stopping by to see us with your question.

    I'm so sorry you haven't been able to secure a Disney Park Pass reservation for your upcoming visit to the Walt Disney World Resort. I know it must be frustrating. I've been scanning the Availability Calendar for several weeks myself, and it's definitely been a popular time to visit. Especially now that Walt Disney World is operating with limited capacity as part of the phased reopening process, it's been tough to land those Disney Park Passes of late.

    One thing you might consider is adding the Park Hopper Option onto your existing tickets, which would let you make a Disney Park Pass reservation for a park that does have availability (I see that EPCOT is available almost every day next week), and hop to another park after 2 p.m. If you'd like to reschedule your trip, though, you can definitely do that. You may be able to modify your ticket dates online in your My Disney Experience account. Just go to the "My Plans" section and find your tickets there. If you have the option to "Modify" your tickets, click there and make any changes necessary. Do note that since Disney uses date-based pricing for tickets, you may find a difference in the price between your original date and the one you're changing to. If you have any questions, or are unable to modify your date online, you can give Disney's Guest Relations number a call and a friendly Cast Member will help you make those changes.

    I hope this helps you plan a magical family vacation to Walt Disney World, Michael. If you have any more questions, please be sure to come see us again. We're always here to help!

    Keep Disney Dreaming,

    Kathy K.

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Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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