Pluto with children on Main Street
  • On Feb 24, 2022
    Kim from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered 3 photos after our vacation for download. The photos were ordered before they expired however I only downloaded one as I got busy. Are the other 2 now gone forever as well? And if so, can I get a refund now? Very disappointed

    Hi Kim!

    I hope you had a wonderful trip to Walt Disney World Resort! One of the first things that I do when I get home from a trip to the "Most Magical Place on Earth" is start planning my next visit to see Mickey and friends! The Disney Imagineers are always working so hard to bring new attractions and experiences to the theme parks for Guests to enjoy, so you'll always have new things for your next trip.

    I'm glad to see that you took advantage of Disney PhotoPass downloads, but I'm so sorry that two of your photos expired before you could download them. I recommend that you call the Disney PhotoPass Guest Support team at (407) 560-4300 to see if they can help you download the two photos that you purchased, but didn't get a chance to grab. Hopefully, they will be able to rectify the situation for you.

    Kim, even though you just returned from your trip, I recommend that you keep an eye on the Disney Parks Blog because it's the perfect place to get ideas about your next Disney Parks vacation! Also, feel free to come back to see us again if you have additional questions. T-T-F-N, ta ta for now!

    ~Crystal
thumbnail image for Crystal

Meet the Panelist: Crystal, Colorado

Hi! I’m Crystal and I’m a wife and mommy to two little Mouseketeers. My husband and I have been enjoying Disney Parks since before we were married, and now we take our children to see Mickey and the gang as often as we can, while  managing my oldest son's food allergies. Planning is key for my family to ensure that everyone has a safe and fun trip to our favorite place and it can be just as exciting as the trip itself. I can’t wait to help you plan your next adventure there, too! Learn More About Crystal

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