Mickey and Minnie Statues in Front of Fireworks
  • On Jun 23, 2022
    Samantha from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered a pass that I haven’t been able to pick up yet. The only time I could pick it up and use it (for the first time) is a time during blackout dates. Should I try to get a refund, or could I upgrade to the next level?

    Hi Samantha! Welcome to planDisney.

    Thanks for bringing your Walt Disney World Resort vacation question to us at planDisney. We are a group of Disney enthusiasts always willing to help with tips and tricks at The World's Most Magical Place on Earth.

    While I am not sure which Theme Park Ticket or Annual Pass you are in possession of, I can tell you either one is nonrefundable. However, you can change the start date of your Theme Park Tickets up to midnight the day before your Disney Park Reservation. First, check the availability calendar to verify your new dates. To do this, open the My Disney Experience Mobile App, click on the three horizontal lines in the bottom right-hand corner, and select "Tickets and Passes." Find your ticket and tap on "Change Ticket," and choose your new date. If there is a difference in price, be ready to submit payment. Also, the value of an expired unused theme park ticket can be applied to the purchase of a new ticket. As far as Annual Passes go, currently, only the Florida Resident Disney Pixie Dust Pass is available, so an upgrade is not likely. If you need further assistance, give the Existing Tickets Help Center a call to speak to a friendly Cast Member.

    Whatever you decide, I hope you make it back in time to immerse yourself in The World's Most Magical Celebration. This 18-month-long party will feature specialty-themed treats, 50th Anniversary Celebration Merchandise, and Beacons of Magic.

    Keeping it Magical,
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

Related Video

  • thumbnail image for Guardians of the Galaxy: Cosmic Rewind Review | planDisney Podcast - Episode 4

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.