Hi Matthew,
Thanks for bringing your question to planDisney! I am happy to hear you purchased Memory Maker in advance of your upcoming visit! Memory Maker is one of my favorite souvenirs from Walt Disney World Resort visits.
Matthew,
Memory Maker purchases are non-refundable and non-transferable. Since you purchased two Memory Maker packages, I recommend calling and speaking to a Cast Member to explain your situation. It is not guaranteed, but you may be able to request a refund if you kindly explain to a Cast Member that you have two packages. I recommend calling the number listed under “
Website Support.”
When you’re in the theme parks, be on the lookout for
Disney PhotoPass photographers in their bright green shirts. Don’t forget to ask the Cast Member if they have a Magic Shot you can take! If you’re looking to take next year’s holiday card photo,
Disney Parks Blog shared this
fabulous list of festive PhotoPass tips from my fellow planDisney panelists!
I hope this helps, Matthew. Your visit will be here so soon! We’ll be here at planDisney to help you with any other Disney vacation planning needs!
Have a holly jolly holiday!
Kaitlin