Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Dec 11, 2023
    Matthew from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi - I ordered Memory Maker by mistake twice. Can you please process a refund for one of the orders? Thank you!

    Hi Matthew, 

    Thanks for bringing your question to planDisney! I am happy to hear you purchased Memory Maker in advance of your upcoming visit! Memory Maker is one of my favorite souvenirs from Walt Disney World Resort visits. 

    Matthew, Memory Maker purchases are non-refundable and non-transferable. Since you purchased two Memory Maker packages, I recommend calling and speaking to a Cast Member to explain your situation. It is not guaranteed, but you may be able to request a refund if you kindly explain to a Cast Member that you have two packages. I recommend calling the number listed under “Website Support.” 

    When you’re in the theme parks, be on the lookout for Disney PhotoPass photographers in their bright green shirts.  Don’t forget to ask the Cast Member if they have a Magic Shot you can take! If you’re looking to take next year’s holiday card photo, Disney Parks Blog shared this fabulous list of festive PhotoPass tips from my fellow planDisney panelists!

    I hope this helps, Matthew. Your visit will be here so soon! We’ll be here at planDisney to help you with any other Disney vacation planning needs!

    Have a holly jolly holiday!
thumbnail image for Kaitlin

Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

Related Video

  • thumbnail image for Guide To EPCOT International Festival of the Holidays

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.