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  • On Oct 21, 2020
    Jenny from SC Asked

    Hi, I had ordered magic bands for our trip in Feb. 2021 but I do not see that the order went through. How can I find out? thank you Jenny

    Hi Jenny!

    Welcome to planDisney!

    Thank you for visiting us and asking this question.  When you place your order for your MagicBands, using My Disney Experience, you should see a confirmation screen displaying your order number and  'Congratulations, thank you for your order'.  In addition an email will arrive from shop@disneyparks.com with the heading "Your MagicBand is confirmed", with full details of your order and payment.  If you didn't see either of these, head to your My Disney Experience account and view Your Plans.  Alongside your Disney Resort hotel reservation you should see your MagicBands, or 'Your MagicBand order is being fulfilled' if it was a recent order.  You can also visit 'My MagicBands and Cards' on My Disney Experience to see all your outstanding orders.

    If there is no MagicBand order showing, it is possible that your order did not submit correctly.  Just to be sure, I recommend you call (407) 939-4357 to speak with a helpful Disney Cast Member who will assist you with My Disney Experience and MagicBands.

    If you need to re-order your MagicBands, there is also a good selection available to buy at shopDisney online.  If you buy from shopDisney you will need to link your MagicBands to your hotel reservation, and you will find instructions on how to do this on My Disney Experience.  Alternatively, you may visit the Front Desk of your Disney Resort hotel and the Cast Members there will be happy to link your MagicBands for you.

    Please come back and visit us again to ask as many questions are you like!  We are always happy to help you plan your magical vacation, and keep your eye on the Disney Parks Blog for all the latest official news and updates.

    Sue
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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of the 2012 Walt Disney World Moms Panel. I love visiting Walt Disney World and I look forward to answering your questions when you are planning your magical vacation to Walt Disney World. Learn More About Susan

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