Mickey and Minnie Statues in Front of Fireworks
  • On Apr 19, 2023
    Jose from Puerto Rico Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered four magic+ bands and received them by mail, but one of them is not charging. What can I do?

    Hiya Jose,
    Welcome to planDisney! I love having my MagicBand+ with me when I visit Walt Disney World Resort. I love ending every night watching a Nighttime Spectacular, and my MagicBand+ makes the experience even more special. How it syncs up to select shows and lights up always makes me smile.

    I’m sorry to hear that you are having difficulty with your MagicBand+. I had a similar experience with one of mine, so I’d be happy to help you troubleshoot it. One of the things that helped me was resetting my MagicBand+. Press and hold the button on the MagicBand+ for about 6 seconds or until it buzzes twice. This will turn off the device. Once it is turned off, you should see the LED light turn red and rotate. Press and hold the button again to power the MagicBand+ back on. If the reset worked, you would see a solid green light. This did the trick for me, so I hope it works for you. If not, some other troubleshooting tips may be able to help you as well.

    Hopefully, you can get your MagicBand+ up and running in time for your next vacation. Please come back and see us if you need anything else!

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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