Dream; full boat; sailing in water
  • On Nov 12, 2023
    Heather from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ordered digital photos during our recent cruise from the kiosk on the ship, but have not received them. Can you please let me know how or when I can expect to get them?

    Hi, Heather! Thank you for stopping by planDisney with your question. Welcome home.

    I’m sorry you have been unable to access your vacation photos. Let’s head over to the Disney Cruise Line website and look for your family’s photos together. 

    It’s recommended that you use a computer to access your images. Sign in and navigate to Already Booked > My Cruise Photos. You might need to link your photos to your account if your gallery isn't displayed automatically. Follow the steps provided to claim your photos. You can use your Castaway Club ID or your reservation number to claim your images.

    The professional photos you purchased during your sailing can be shared, printed, and downloaded. Click the greyed-out check mark at the top right of an image in your gallery to download individual pictures. I recommend saving the licensing agreement to your computer should you need it. 

    If you cannot see your photos once your reservation is linked, please contact Disney Cruise Line via email, online chat, or phone for additional assistance. They have the best tools to assist you with linking your reservation.

    I know your vacation has ended, but I hope you’ve returned with priceless memories. When you’re ready to plan another voyage with Captain Minnie, sail our way again. My friends and I are here for you!

    SEAS the adventure!
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Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

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