Movie Night
  • On Sep 14, 2022
    Stephanie from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have ordered an on board gift for my future cruise, but I want to cancel it and get a refund. How would I go about this?

    Ahoy there, Stephanie! Welcome back aboard the friendly decks of planDisney! Looks like you're going to be celebrating the holidays on the high seas with a Very Merrytime Cruise this December! Consider me extra jealous, as any special itinerary is always at the top of my list, especially around the holidays! 

    Excuse me while I do a shipload of good to ensure I'm on the nice list this year...

    Anyway, if you have ordered a bit of pixie dust from Disney Cruise Line's Onboard Gifts and have now decided you can already fly, I suggest you cancel your order by contacting Disney Cruise Line directly. The crew member will be able to reverse the purchase and provide a refund to the original form of payment! Just be sure to cancel at least three days before your sailing! 

    Whether you have decided to use that money to apply toward an exciting Port Adventure, spend some time relaxing at Senses Spa & Salon with a treatment, an upscale adult-exclusive dining experience, or simply want to budget for souvenirs instead, you shouldn't have any issues! I know that the fleeting nature of some of the Onboard Gifts can seem very exciting when planning, but less practical in...well, practice! 

    Hopefully, that helps you set a new course for that treasure of yours! Thank you for your question, Stephanie, and if you have any others as you continue planning, please drop me a line here at planDisney again! 

    Fair winds and following seas! 

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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