Mother, Son, Giraffe, Kilimanjaro Safaris, Animal Kingdom, Savannah
  • On Nov 29, 2013
    Kerry from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I order ornaments from the Christmas store in Downtown Disney by phone? i am looking for personalization.

    Hi Kerry!

    One of my top souvenirs anytime I am visiting Walt Disney World are Christmas Ornaments, I especially love the personalized Mickey shaped ones as my tree is filled with them.  In fact, I am about to unpack all of these precious ornaments and relive the magical memories of our past Disney vacations and look forward to all the new ones that are yet to be made.

    Disney Merchandise Guest Services is available for guests, like me, who forgot to pick up any of those special souvenirs during their vacation.  They can provide a variety of items directly from Disney Parks that can be shipped directly to your home.  The Cast Members are wonderful at tracking down these precious souvenirs, it does help to be descriptive as possible and a sku number is extremely helpful if possible.  You can contact Disney Merchandise Guest Services by calling 1-877-560-5477 or by sending an email to  While Disney Merchandise Guest Services can located and ship ornaments, they are unable to offer any personalization for any ornaments at this time.  Not to worry, you may still be able to order personalized Disney Parks ornaments through a different kind of service.

    You could potentially seek out your own personal shopper, and there are actually quite a few businesses that can help you with this request. and are two independently owned businesses that will actually go directly to Walt Disney World to have your ornaments personalized and have them shipped to your home.  I have not personally used these businesses, but have had a few friends that have nothing but wonderful things to say about them.  

    I hope you and your family have a magical Christmas, Kerry!  Please visit me again if you have anymore questions.

    Best Wishes!
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Meet the Panelist: Mandy, South Carolina

My husband and I are the parents of five rambunctious Disney loving children.I  I'm passionate about helping families find the magic that is Disney , so let me show you all the magic and savings that awaits on your next Disney vacation! Learn More About Mandy

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