Family In Aulani lobby; back facing
  • On Nov 15, 2023
    Amber from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I order items from Shop Disney online to be shipped to Aulani for our families arrival? Thank you in advance!

    Aloha, Amber!

    Welcome to planDisney and mahalo for stopping by with your question.  How exciting that your tropical Hawaiian vacation at Aulani, A Disney Resort & Spa is just on the horizon.  Our family has been to Aulani several times and when the magic of Disney meets the spirit of Aloha, it is a very special vacation indeed.

    Amber, I just spoke with the Front Desk at Aulani, and they shared that they can indeed receive packages for you at the Resort. But, they noted that if possible, you should time the package arrival as the same day as your check-in or at most one day before, as they have limited space to hold packages for long.  

    When addressing the package, you will want to write GUEST before your name, so Cast Members know the package is for a Guest.  And then you can address it as follows:

    Aulani, A Disney Resort & Spa
    92-1185 Ali' Inui Drive 
    Kapolei, HI 96707

    When you arrive, you can check with the Front Desk to inquire about your package. The one thing to note if you are ordering from shopDisney is that shipping can take a bit longer if you are sending to Hawaii than within the Mainland USA.  I would recommend using a trackable carrier, like DHL, UPS, or FED EX if the website offers that to ensure the package's arrival coincides with your check-in date.  Also note that there are Disney-themed items available for purchase at Kalepa's Store on property, including Disney bands.  

    I hope this helps you, Amber. If you have any further Disney vacation planning questions, surf back here and we will be happy to help you.

    A Hui Hou (it means "until we meet again" in Hawaiian,)
thumbnail image for Keri

Meet the Panelist: Keri, Massachusetts

Hi there, I'm Keri from Massachusetts, a wife and mom to preteen twins and a teen. Since my first magical visit to Walt Disney World at age three, I've loved all things Disney. My husband found his passion for pixie dust on our honeymoon and his first visit to a Disney park. Soon after, we joined Disney Vacation Club, which has afforded us unforgettable family vacations for the last 20 years. Disney Vacation Club has helped us create our most magical vacation memories. I can't wait to help you plan yours. Learn More About Keri

Related Video

  • thumbnail image for Adventure | planDisney Podcast – Episode 10

Tips from a Disney Vacation Club Panelist

Why a DVC Membership is So Special

view tips

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.