Family eating ice cream on deck of Wish
  • On May 3, 2025
    Karen from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    In the online check in - it is stuck on reviewing your documents - it has been saying that for over 2 weeks. First cruise so didn’t know what to expect. Thank you!

    Hello, Karen! Thank you for visiting planDisney, where my pals and I are happy to help. Welcome!

    How exciting that you are about a week away from the big day. I still remember the thrill of my first Disney Cruise and the amazing memories I made. It's almost your turn! I hope by now that your documents have been finalized, but please rest assured that it is not uncommon for the process to take a few weeks. You should receive an email confirming that your check-in is finalized once the documents have been reviewed and approved. If you have not received that information by now, please call Disney Cruise Line to speak with a Cast Member. 

    Karen, please be sure to download the Disney Cruise Line Navigator app before heading out on your adventure. The app will be your guide to all of the delicious dining, exciting activities, and top-notch entertainment that will be available throughout your cruise. Once you are onboard the ship, connect to the DCL Guest Wifi and open up the app. You'll be able to access the Daily Activity Schedule to see all that is in store. 

    The Daily Activity Schedule listings have a heart icon next to each activity. If you click the heart icon next to something you don't want to miss and have notifications enabled within the app, you can receive a reminder about 15 minutes before the fun begins. That's about enough time to finish an ice cream near the pool and make your way to the activity!

    If you have any additional questions, please cruise back to us anytime. It's a pleasure to help!

    Bon Voyage, 

    Adrianna
thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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