Hi Steven! Thanks for checking in with planDisney! The online chat is a great way for Guests to get quick answers to some of their vacation planning questions!
While the online chat feature tends to be busy on weekends, I can usually access it fairly easily and get a quick response from a Cast Member. I used the chat feature over the past weekend without any issues. That’s not to say that there might not have been an issue at some point over the weekend when you were trying to use it.
From time to time, the online chat does become a popular place. When unavailable or very busy, the online chat icon may not appear on your screen or may come up with a message like, “Cast Members are busy helping other Guests. Check back later.” I find the middle of the day to be busiest for the online chat while early in the morning and later in the day or evening tend to get the fastest responses. Another tip is to visit the "
Places to Stay" tab on the Walt Disney World Resort website. I find the "chat icon" appears more frequently on that page.
The online chat is a great place to get a quick answer! Of course, you can always send your questions to
planDisney! We’re happy to help Guests with their planning!
Dreams do come true!
Jonathan