Lady and the Tramp Topiary at Epcot International Flower & Garden Festival
  • On Mar 26, 2023
    Samantha from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    One person bought all four tickets and I can’t get my own ticket from her app onto my app.

    Welcome to planDisney, Samantha! Thanks for coming to us with your question today. Tech hiccups can be frustrating, but I'm confident we can solve this together, so let's jump right in and get started.

    First, you're going to want to ensure that you and your travel party are all linked through My Disney Experience. Open up your My Disney Experience app and tap on the main menu in the bottom right corner. Scroll until you see "My Profile," select that option, and toggle to "Family & Friends List" at the very top of the screen. Tap on "Add a Guest" and link to your party by entering their name and age or scanning their linking code. 

    Now, have your party member with the linked tickets tap on "Tickets and Passes" from the main menu of their My Disney Experience app. At the top of the screen, they will be able to swipe through all of the tickets that are linked to their account. Scroll to the ticket that you want to be assigned to you and tap "Reassign Ticket." They will be able to select you from their linked guests and reassign the ticket to you. When that's done, you should be able to see it in your My Disney Experience account!

    If you run into any issues or can't complete any of the above steps for any reason, please call the hotline for Existing Tickets, and a friendly Disney Cast Member will help get your tickets assigned to the right people.

    Have a magical day, Samantha!

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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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