Mickey Boo Bash and Mickey & Minnie Boo Bash
  • On Mar 13, 2022
    Sarah from wirral Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi one of my party is not showing on the ticket part of my Disney experience app they are showing on guest list I have tried to rescan tickets but it says they are already linked

    Hiya, Sarah! Welcome to planDisney, where we love helping our fellow Guests plan magical Disney vacations.

    You'll be on your way to the SPOOKtacular magic of the Walt Disney World Resort very, very soon! I'm sorry to hear that Stitch has been messing with you lately! But don't worry, because I'm going to try my best to help you out with your troubleshooting today.

    Sarah, if you have already linked all of the Theme Park tickets that you purchased, you won't be able to scan them again. I believe your problem stems from not linking the ticket to the correct person in the first place, but that's very easily fixed. What you need to do is open your My Disney Experience mobile app, click on the three lines at the bottom right corner of your screen, and then click on the Tickets & Passes button.

    Once you're here, you should be able to see all of the tickets together, so what I need you to do is scroll left very slowly, making sure that you see everyone's names on a ticket. If you did link the lost ticket to a different person, there should be a name that repeats once. If you see this, Hakuna Matata! No worries. Since you haven't used the tickets yet, you can reassign them to the original Guest it was meant for by just clicking on the Reassign Ticket option and following the steps.

    If this doesn't work, however, it will be time for you to speak to a Cast Member at 0800 16 90 749, which is the Technical and Website Support hotline for Guests in the UK. You might need to hold on the phone for a bit longer than expected, but I encourage you to be patient. There are almost no issues that the right Cast Members can't fix for you, so this is definitely going to be your best option.

    Sarah, I hope that you've found my answer to be helpful. If there's anything else we can assist you with, don't hesitate to come back here.

    See you real soon,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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