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  • On Oct 11, 2021
    Emma from cheshire Asked

    One of my family is listed twice but I’m not able to resign to the missing person. How can I change it ?

    Hello, Emma!

    Welcome to planDisney with your very first question! It is a pleasure to assist a fellow international Guest in planning a magical visit to the Walt Disney World Resort!

    I am not sure exactly what has happened with your My Family & Friends List on My Disney Experience, but I can tell you from experience that you can accidentally end up assigning theme park tickets to the same Guest twice! I am currently planning a summer visit to The Most Magical Place on Earth, and instead of assigning a ticket to my mother and one to my husband, I assigned both tickets to my mother.

    Once you assign a ticket to a Guest connected with you via My Family & Friends, you will not be able to modify that ticket anymore or reassign it to another person. You will have to contact the Guest you accidentally assigned the ticket to and ask them to reassign the ticket back to you so you can finally reassign it to the correct Guest. Since my mom and husband are also connected via My Family & Friends, she was able to reassign it directly to him.

    I hope this information is helpful, Emma. Stop by once again if you have additional questions, and be sure to check our Panel Extras as you plan your visit!

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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