Dad and Daughter in front of Cinderella Castle
  • On Aug 19, 2021
    Daniel from West Midlands Asked

    Hi. One for Donyell R. Members of our group have certain allergies (Dairy, Eggs and Soya). Is it easy enough to find out allergens and are there plenty of allergen free options?

    Hi Daniel,

    Welcome to planDisney! Thank you for stopping by with a great question!

    One of our daughters has some significant food allergies, so we have learned to navigate the Walt Disney World parks and resorts with food allergies. In fact, she loves dining at Disney because the chefs are so wonderful with making accommodations for her food allergies. She is allergic to peanuts, tree nuts, shellfish, and soy. She also has a lactose intolerance. Despite all of this, she feels safe when she eats at Disney and she always has enough options!

    First things first, before we travel we make advanced dining reservations at table-service restaurants. For us, it's easier to manage her allergies at table-service restaurants rather than quick-service ones. We search the restaurant's home page on the website. We then click on the link that says View Menu. If you scroll down on a given menu, you should be able to see the allergy-friendly options. Before we visit, our daughter reviews what she can eat at each restaurant we plan to visit using the menus on the home pages of each restaurant. Most important, when I make dining reservations, I make a note of her allergies.

    When we arrive at the restaurant, the Cast Member who serves us already has made note of her allergies. That Cast Member can also bring the chef out to speak with her. It always makes her feel better to talk with the chef. When they bring out her food, her plate is typically clearly marked so everyone knows which one is hers. They even always find a dessert that she can have. A lot of places where we have dined have sorbet even if it is not on the menu. So, she gets a sweet treat that is safe for her to eat!

    On our last trip, we had a Mobile Food & Beverage Ordering debacle. I ordered the food and when we arrived to pick it up, I asked a Cast Member to verify that it was safe for her to eat. The Cast Member told us that we should have ordered in person rather than in the mobile app with her allergies. Thankfully, a chef came out to talk with her and verified that indeed, she could not eat the bread, so he made her a new sandwich. My advice would be to be very careful when using Mobile Food & Beverage Ordering.

    Daniel, I hope this helps. Be sure to also review the information at Special Dietary Requests. We have always been touched by the care the Disney Cast Members take with our daughter's food allergies. Keep in mind that restaurants not owned by Disney may have different procedures. So, if you plan to visit Disney Springs, talk to someone at the restaurant when you arrive. I have to say that while we are at the Walt Disney World Resort, our daughter feels extra special in a good way!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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