Avengers Campus featuring Thor
  • On Jan 6, 2023
    Laurie from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 6 one day passes with the gene. But because of a family emergency we can not use them. Can I get a credit or refund

    Hey Laurie! 
    Welcome to planDisney! Thanks for bringing your question our way! 
    I am sorry to hear that your plans changes, but you may cancel your Theme Park Reservations for the Disneyland Resort and book a new Theme Park Reservation for a later date. Because reservations are limited and subject to availability, I recommend checking the Availability Calendar to make sure a Theme Park Reservation is available on the new desired day. Unfortunately, canceling your Theme Park Reservation does not trigger a refund. That is because theme park tickets are valid for a future visit through the end of their stated expiration date. 
    But, even if you're unable to visit before your tickets expire, don't worry! According to eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (with the exception of Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. So, if your tickets expire before your next trip, simply go to a Main Entrance ticket booth upon arrival and ask a Cast Member to apply your eligible ticket amount towards a new ticket purchase. 
    I hope this helps! 
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Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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