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  • On Feb 8, 2021
    Denise from NY Asked

    I have one custom band, I ordered for last year-but canceled due to covid. I am buying the $5 band for everyone but me-MDE will not let me order 5 out of 6. I really don't want any more bands-I have many. I can't complete the purchase

    Hi, there!

     Welcome back to planDisney, Denise. We just love when you stop by with your planning questions!

     I certainly have more MagicBands than I need, but I just can't help myself from purchasing another one with each new stay at a Disney Resort hotel. There's always a new design or a new solid color offered that I don't have in my collection, and before I know it, it's around my wrist! I completely understand not wanting to purchase a new one, though, especially after ordering a custom band for your canceled vacation. Let's see if we can fix this problem for you!

     Click on the My Disney Experience tab in the top right corner of your screen on the Walt Disney World Resort website. Select "My MagicBands and Cards" from the drop-down menu and then click the blue "Get Started" button that you'll see just above your Resort Reservation information. The next page will say, "Choose a MagicBand for Each Guest." Click the blue "Select" button under your name. Once you do, you'll see your Character profile picture above the words "Denise's MagicBand." Just below that you should see a blue link that says, "Decline a New MagicBand." Clicking on that link will allow you to decline the pre-arrival offer for yourself while still giving you the opportunity to purchase new MagicBands for the other Guests listed on your reservation.

     If you experience any additional difficulty, I encourage you to call (407) 560-CHAT (2428). A friendly Cast Member will be happy to assist you over the phone! I once needed some help making sure I had everyone in our travel party connected through Family & Friends, and a Cast Member walked me through every step on My Disney Experience. It was such a relief to get it all sorted out!

     I hope this was helpful, Denise. Please visit us again soon with any new questions you may have about your next Walt Disney World Resort vacation!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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