Mickey and Minnie on deck in Christmas Sweaters
  • On Nov 18, 2023
    Carrie from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I will have onboard credit from my travel agent, but also have a Disney gift card to load to my account. Can I use the onboard credit first since it’s non-refundable and non-transferable?

    Hello, Carrie! Thanks for visiting planDisney as you prepare for your Disney Cruise! It's time to set sail!

    I'm happy to share that your onboard credit will be used first toward stateroom charges. You can stop by the Guest Services Desk and ask them to load your Disney Gift Card to your account to be used toward your onboard charges. After the credit is used, your gift card will be next in line to pay for charges. It's a good idea to hang on to your gift card in case there is an unused balance remaining at the end of your sailing. 

    I hope that information helps you feel shipshape and ready to sail! The Crew Members onboard will continue to steer you in the correct direction if you have further questions about your onboard charges. Did you know you can keep an eye on your spending using the Disney Cruise Line Navigator app? From the home screen, select the more option in the bottom right corner. Then, select My Charges to review your spending and payment details. 

    My favorite purchase to make on each Disney Cruise I take is a placeholder for a future cruise! This can be done within the app and only while you are onboard the ship. This locks in a discount if you sail within 24 months on most cruise itineraries and stateroom categories. If your plans change, the placeholder deposit is fully refundable. 

    Carrie, have an amazing time! Bon Voyage!

thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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