• On Mar 7, 2021
    Jody from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My oldest son was not able to make our trip at the last minute. None of his ticket days were used. Can I get them refunded or can they be held for him for our next trip?

    Welcome to planDisney, Jody!

    Thank you for sending us your great question about Walt Disney World Resort theme park tickets.

    Jody, Walt Disney World Resort theme park tickets are nonrefundable. However, you can use unused and unexpired theme park tickets for future vacations. Because none of the theme park ticket’s days were used, the ticket is unexpired. Ticket expirations vary, but most tickets expire 14 days after their first use. You can see a full list of ticket expiration guidelines on this page.

    If his ticket was purchased for specific dates, the amount paid for his unused ticket may be applied towards the purchase of a new ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. Please visit any Guest Relations location, Disney Resort hotel Concierge desk, or dial (407) 939-1289 to learn more about this process.

    Additionally, unused tickets can be reassigned to another person in your Family & Friends list. Theme park tickets can be reassigned until their first usage. Once they are used, they can no longer be reassigned. Visit the "My Reservations" section of your account, locate his ticket, and click on "reassign ticket" if you wish to transfer your ticket to someone else on your account.

    Last but not least, if you have any other concerns or need additional guidance, you can speak to a friendly Cast Member by dialing call (407) 939-1289. I’m glad there are so many options for your family, Jody! 

    If you have any additional questions for planDisney, we are all EARS! Please visit us again soon.

    With a Sprinkling of Pixie Dust,

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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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