Christmas on Main Street
  • On May 21, 2022
    Lydia from NS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have old "Magic Your Way" tickets. When I try to add Genie+ to them, it says " Your admission type isn't eligible to be modified pre-arrival" Can I get it added by calling customer service?

    Greetings and welcome to planDisney, Lydia, we thank you for your question!

    How exciting it is that you hold Walt Disney World Resort - Magic Your Way theme park tickets, now those do bring forth so many wonderful memories! I am sorry for the inconvenience you are experiencing in modifying your existing theme park tickets to add the Disney Genie+ service. You are indeed welcome to contact a Cast Member at Walt Disney World Resort - Existing Tickets for direction on converting your existing Walt Disney World Resort theme park tickets to new ones and then potentially adding any ticket options if possible.

    Rest assured, Lydia, you are welcome to add the Disney Genie+ service on each day of your theme park visits by using the My Disney Experience mobile app as long as you hold a Disney Park Pass - Theme Park Reservation for each day of your valid admission which is done by linking your theme park tickets to your My Disney Experience planning area in your Disney account.

    Lydia, your visit during the Walt Disney World Resort Holiday Season is perfectly timed, where you will also partake in the 50th Anniversary Celebration, how very lucky you are and a terrific planner! I hope you will be a Guest of a Disney Resort hotel to bask in the magic all day long - keep watch over the periodic Walt Disney World Resort special offers in case one comes up that interests you.

    Take a look at the Walt Disney World Resort Enchanting Extras Collection to enhance your visit during this merry time of year - some of my favourites are a Candlelight Processional and touring the Disney Resort hotels to see the massive holiday displays, such as the lifesize Gingerbread House made from real gingerbread shingles at Disney's Grand Floridian Resort & Spa.

    Lydia, I hope this information is helpful, and I wish you the jolliest of holidays at Walt Disney World Resort, thank you kindly, from a fellow Canadian Disney fan!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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