Hey there, Aaron! Welcome to planDisney! It’s a whole new world out there for planning a Walt Disney World Resort vacation since the COVID-19 pandemic, and I appreciate you bringing this great question our way for clarification. I’m excited to hear you’re thinking of traveling again after a few years away from the Most Magical Place on Earth.I was happy to answer your question because I have a distinct memory of helping a Guest in EPCOT with their ticket – it was a plastic card with the front image advertising “FastPass+”. The family was confused if it was a FastPass+ entry but it was their full theme park ticket (also enabling FastPass+ queue entry upon scanning). I envision your theme park tickets from the pandemic are the same design: a plastic key card with the words FastPass+ on the front with other fun graphics. When FastPass+ was around, those timed attraction entries were assigned electronically in My Disney Experience and accessed through scanning this ticket or MagicBand. Before that, FastPass entry was granted by small paper tickets – if you’re referring to those papers, they are expired and not redeemable.Don’t lose hope, Aaron! Disney had many accommodations for Guests during the difficult times of the pandemic and were empathetic to various situations of cancelled trips. I’m sorry to hear that your special trip was impacted but the tickets may still hold value. Please call The Walt Disney World Resort or begin a Chat with a friendly Cast Member. Be sure to have the physical tickets with you when you call, as they will need to know the numbers on the back to research your exact situation and share the applicable policy with you. Oftentimes if the tickets are unused but expired, you may be able to apply the value to a new ticket purchase. I'm hopeful they can find a resolution for you and offer some positive next steps or some pixie dust.Once you have a full understanding of your ticket status, I hope you can begin planning new memories at Walt Disney World. Our team put together these great tips and planning checklists to help you navigate this new experience. Some of the key vacation planning changes since pre-pandemic times include:
Please let us know how we can help you make the most of a new vacation experience! Whether it’s further clarification of a new process or just where to find the best snack, you've got a friend in planDisney.There’s a great big, beautiful tomorrow, Amy
Visit Walt Disney World Resort to explore the magic.
256 Characters Remaining
Please do not include personal information such as full names and reservation numbers in your question.
The menu below has been automatically set to the panelist you were reviewing, however, you can ask anyone on our panel.
Email communication is the only way we can notify you when your question has been answered. If you choose to opt-out of receiving emails, you will need to return to the site to check if your question has been answered.
For a better experience browsing this website, please download an updated version of Internet Explorer.
Or you can continue browsing without updating.