Father and Child on Seven Dwarfs Mine Train
  • On Feb 26, 2023
    Aaron from KS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have some old FastPass tickets that we have from the pandemic - assume they are expired. How can I be sure?

    Hey there, Aaron!  

    Welcome to planDisney! It’s a whole new world out there for planning a Walt Disney World Resort vacation since the COVID-19 pandemic, and I appreciate you bringing this great question our way for clarification. I’m excited to hear you’re thinking of traveling again after a few years away from the Most Magical Place on Earth.

    I was happy to answer your question because I have a distinct memory of helping a Guest in EPCOT with their ticket – it was a plastic card with the front image advertising “FastPass+”. The family was confused if it was a FastPass+ entry but it was their full theme park ticket (also enabling FastPass+ queue entry upon scanning). I envision your theme park tickets from the pandemic are the same design: a plastic key card with the words FastPass+ on the front with other fun graphics. When FastPass+ was around, those timed attraction entries were assigned electronically in My Disney Experience and accessed through scanning this ticket or MagicBand. Before that, FastPass entry was granted by small paper tickets – if you’re referring to those papers, they are expired and not redeemable.

    Don’t lose hope, Aaron! Disney had many accommodations for Guests during the difficult times of the pandemic and were empathetic to various situations of cancelled trips. I’m sorry to hear that your special trip was impacted but the tickets may still hold value. Please call The Walt Disney World Resort or begin a Chat with a friendly Cast Member. Be sure to have the physical tickets with you when you call, as they will need to know the numbers on the back to research your exact situation and share the applicable policy with you. Oftentimes if the tickets are unused but expired, you may be able to apply the value to a new ticket purchase. I'm hopeful they can find a resolution for you and offer some positive next steps or some pixie dust.

    Once you have a full understanding of your ticket status, I hope you can begin planning new memories at Walt Disney World. Our team put together these great tips and planning checklists to help you navigate this new experience. Some of the key vacation planning changes since pre-pandemic times include:

    Please let us know how we can help you make the most of a new vacation experience! Whether it’s further clarification of a new process or just where to find the best snack, you've got a friend in planDisney.

    There’s a great big, beautiful tomorrow, 

thumbnail image for Amy

Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

Related Video

  • thumbnail image for First Timers at Walt Disney World | planDisney Podcast - Season 2 Episode 2 Full Episode

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.