Greetings, and welcome to
planDisney, Stuart, thank you for consulting us today.
I hope you enjoyed your recent voyage with
Disney Cruise Line and it would be my pleasure to assist you with the retrieval of your past sailing statement folio account. Stuart, kindly refer to the
Disney Cruise Line Help Center to complete a
Disney Cruise Line Help Form detailing your name, contact information including an email address, and your past sailing reservation number and kindly select the
My Recent Cruise from the drop-down menu in the
Subject line. When you see the
Your Question section, be sure to include the cruise date and then request a copy of your onboard statement. Stuart, you are also welcome to obtain assistance by
contacting a Disney Cruise Line Cast Member Monday through Friday, 8:00 AM to 10:00 PM Eastern Time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern Time. I recommend attempting telephone contact early morning or later in the evening as wait times tend to be lengthy especially now with the newest ship, the
Disney Wish available for booking.
Stuart, regarding accessing your purchased
Disney Cruise Line Professional Photography, I apologize for any delay and further inconvenience to you. I recently found my
purchased photos by signing in to my
Disney Cruise Line account, locating my
Castaway Club ID number in my
Membership & Passes and then entering the ID number in the
My Profile section under the
Already Booked tab to select the
Link Photos option in order to access my purchased photos. For any further difficulty accessing your photos, Stuart, I recommend contacting the
Disney Cruise Line Help Center.
Tips:Did you know, that during your sailing you can access your stateroom folio account by using the
Disney Cruise Line Navigator App and you can also view your stateroom folio account via your Stateroom television set. Once you disembark, this information will not be accessible on the Disney Cruise Line Navigator App (subject to change).
We hope to see you back enjoy one of the current
Disney Cruise Line special offers which may be of interest to you.
Stuart, it was my pleasure assisting you today and I wish you success with the retrieval of your vacation photos. Thank you very much for stopping by planDisney!
Jacqueline