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Captain Mickey with Mom and son
  • On Apr 30, 2022
    Lindsey from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We got off the Dream a week ago. I pre-paid for the unlimited photo package, and I got charged 195.00 for it. However, when I go to “My Cruise Photos”, all the pictures have watermarks over them. I paid and got charged, so why can’t I download them?

    Ahoy, Lindsey! Thank you for cruising over to the planDisney panel with your question! 

    I’m so sorry to hear that you are having a less than magical experience as you try to download your photos. Photos are tangible memories and memories are the best treasures. Let’s unearth those treasures, shall we?

    My best recommendation to you is to contact the Guest Communications team via email. They can be reached at dcl.guest.communications@disneycruise.com. The team will know what to do and help you locate those precious photos. I know that the Disney Cruise Line website is undergoing some enhancements and I’m truly sorry that you are experiencing this frustration. I hope that the team responds quickly and your treasured photos are in your possession soon. 

    It’s my wish that your time on the Disney Dream was fantastical and magical. New itineraries for the summer of 2023 were recently announced over at the Disney Parks Blog. Visiting the Disney Parks Blog is a great way to stay up to date about all of the magic happening at Disney Cruise Line and elsewhere. 

    If you’d like more updates, check out the planDisney Instagram page, and the planDisney podcast. My fellow panelists and I are on a mission to share insights, tips, and tricks to help you have the best vacations EVER. 

    Thanks again for dropping by. Please visit us again if you have any questions in the future. 

    See ya real soon, 

    Adrianna
thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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