Cinderella Castle 50th Night
  • On Nov 6, 2022
    Jerome from West Sussex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we are off to Disney over the New Year and have two Resort Hotel reservations. One is for three days and on for a further 6 in January. I have got the reservation on My Disney Experience but my wife cannot get it to link to hers. Can you help please

    Hi Jerome,

    Welcome to planDisney and thank you for your question! How exciting to hear that you’ll be coming to the Walt Disney World Resort very soon!

    Jerome, first I would suggest that your wife fully signs out of her My Disney Experience mobile app and checks that it’s fully updated within her app store. Once that’s confirmed, have her sign back in and go to “Resort Hotel” within the app. Once in that portion of the app, have her swipe down to get the page to refresh. 

    If the reservations still aren’t showing up, then you’ll simply want to link your account to hers and the reservations should show up if you’ve included her as a guest on them. To do this, select the three lines in the lower right corner and scroll to “My Profile” then click “Family & Friends List”. Here you can “Add a Guest” where you’ll include her name and other key information. Then under “Share Plans” you can send an email and once accepted, she’ll be linked to your account. If her name is already on the list, you’ll want to select it and make sure that you’re sharing the plans. 

    Hopefully the above works! If it doesn’t, you do have a few other options. You can contact the Disney Resort Hotel Reservations desk to see if they can help with the linking process. Another option would be to only have the hotel reservations in your app, which is completely fine! You would be the one in charge of making Genie+ or Individual Lightning Lanes since the reservation is housed in your app and if your wife has MagicBand+, it would need to be added to your app. 

    One final option is that you can wait until you arrive at the Walt Disney World Resort and connect with Guest Relations at your hotel! They’d also be able to help with the linking if you wanted to fix the reservations once you’re here.

    I hope this “Bit By Bryanna” is helpful as you continue to prepare for your holiday in the New Year. If you have any other planning or vacation questions in the meantime, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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