Hi Paula. Welcome to planDisney, where we are always happy to help answer your Disney vacation questions.
I'm so sorry that you have to cancel your
Walt Disney World Resort vacation. No matter how well we plan, sometimes life gets in the way and we have to make changes. I really hope that everything is okay and that you're able to reschedule your trip to the Most Magical Place on Earth at some point in the future.
At the current time, there is no toll-free number for Guests in Canada to contact the Walt Disney World Resort. You can contact the resort through the
numbers listed on the help page. Depending on the tickets, room reservation, or package that you booked, and how soon you were supposed to arrive, you may be able to simply cancel or reschedule through your
My Disney Experience account. If you have any questions while doing this, you can use the helpful
chat feature. While they will likely not be able to cancel or reschedule your vacation through this feature, they
will be able to tell you about policies and guidelines, guide you through the process of canceling yourself if possible, and just generally steer you in the right direction. You can also get more details about cancelation policies on the
Terms & Conditions page.
Paula, when you are ready to return to the magic, it will be there. And if you visit later in 2023 or beyond, the new immersive walkthrough attraction
Journey of Water, Inspired by Moana at
EPCOT should be there to welcome you back! If you have any other questions, please don't hesitate to
reach out!
See ya real soon,
Matt