resort polynesian castle monorail
  • On Jan 5, 2022
    Pamela from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What number do I call about not getting a confirmation email for one of our rooms we booked.

    Hey howdy hey Pamela and welcome to planDisney! One of the best parts about visiting Walt Disney World Resort is the technology that is involved with your planning and your stay. So many ways to get excited about your trip from the My Disney Experience app setting up your Genie preferences to maximize your time in the parks to the Play Disney Parks app for fun games at home and a completely different experience with it in the parks, it's just so exciting! 

    The big thing about technology is sometimes it does not always work out quite like we want it to. But never fear, I have been in your shoes a time or two in the past and it is a really quick fix. If you call Walt Disney World Resort at (407) 939-1936, a Cast Member will be able to help you with your reservation and have that confirmation email sent over to you again. Usually, they are able to look up vacation packages if not by confirmation number, then by the credit card number it was booked under, so be sure to have that handy just in case. 

    It would also be a good idea if you did book your rooms online and you were logged into your My Disney Experience account, try to restart the app on your phone. Sometimes there is a delay in that reservation being loaded in the app and a quick restart will get things up to date. Of course, it would also be a good idea to check your spam folder if you already have not, as those emails may tend to end up there. 

    Good luck getting your confirmation number, and everything loaded onto your My Disney Experience account. If you have any further questions, feel free to reach out, we love talking all things Walt Disney World Resort here at planDisney!

    Happy planning, 

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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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