Cinderella Castle 50th Day
  • On Apr 18, 2022
    Dolores from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can not use my ticket that I got the week u shut down for covid.My husband has severe health problems now and is 77.I can give u a letter from the doctor he can not travel.Can I get a refund?

    Hi Delores! Welcome to planDisney.

    Gawrsh! I am beyond sorry to read your husband is experiencing some health challenges. I am the primary caregiver to my parents, so I understand these times can be difficult both for the patient and nurturer. I am sending virtual Pixie Dust for healing wishes. If your Theme Park Tickets were purchased from Disney Destinations, LLC or The Walt Disney World Travel Company, Inc. through June 6, 2020, with a valid use beginning March 20, 2020, or later, you have options that only apply to your scenario.

    First, you can use the unused portion or value of your expired ticket towards the purchase of a new Theme Park Ticket. Also available to you is Ticket Modification as well as any Disney Resorts Hotel Packages with tickets may be modified. And finally, you can cancel your Theme Park Ticket if you do not wish to use them anymore. To discuss these options, you will need to call the Disney Reservation Center. Here is a link to the complete policy.

    Keep the magic alive at home by following the Disney Parks Blog for all the new Disney happenings. You can enjoy our all-new planDisney podcast presented by State Farm. We cover all Disney topics and offer up our tips and tricks. And finally, my ultimate Wish Upon a Star for you is a return to the magic in time for The World's Most Magical Celebration.

    Keeping it Magical,
    Cindy

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Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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