Cinderella Castle 50th Day
  • On Oct 29, 2021
    Donna from NY Asked

    I have not received anything in the mail confirming my reservation in April of 2022. I’ve tried going online and find nothing! My Disney Experience tells me nothing! I’ve tried calling and wait time is over an hour so how can I see my reservation online

    Hello there Donna, and welcome to planDisney!

    Oh my! Your reservation seems to be hiding like the Cheshire Cat from Alice in Wonderland. Curiouser and curiouser! Let's see if we can get you out of this rabbit hole so you can focus on more fun things like choosing which theme parks and restaurants you'll visit on your upcoming adventure.

    Whether you booked your vacation package online or by calling Walt Disney World, you should have received an e-mail confirmation almost instantly upon finalizing the reservation. Sometimes these messages end up in a junk mail folder, so I suggest searching for an e-mail from "Walt Disney World Reservations" with the subject line of "Walt Disney World Vacation Confirmation!" Scroll down in the message, and you should see "Thank you. Your order was confirmed" followed by a 12 digit confirmation number that can be added to your My Disney Experience account if it wasn't automatically linked. 

    To link your reservation so it appears in your account, click on "My Plans" in the My Disney Experience dropdown menu. Next, click the blue bar with the + sign that says "Add More Plans," followed by "Link Reservations & Purchases." Follow the prompts and input the 12 digit confirmation number found in your e-mail confirmation. If you weren't able to locate the e-mail, I do recommend trying to call Disney one more time to sort things out. Phone lines open at 7 AM EST, and I find this is the best time to call for the shortest wait times. 

    If you do experience a brief hold, check out some recent articles on the Disney Parks Blog or find us on social media while you wait. There's so much excitement in the theme parks and resorts as we continue to celebrate the 50th anniversary of the Most Magical Place on Earth, and the Disney Parks Blog is your best source for breaking news and information about the latest offerings. 

    I hope this is helpful, Donna. Best wishes for an incredible vacation this spring, and if there's anything else we at planDisney can do before your journey begins, don't hesitate to reach out again. 

    Have a magical day!
    Betsy
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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