Disneyland Paris Hotel
  • On Mar 20, 2026
    Stephanie from Galway Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I did not receive my park tickets on the app after checking in

    Bonjour!

    Welcome to planDisney, Stephanie! Your visit to Disneyland Paris has arrived, how exciting! I am so happy that you will be exploring the magical lands across both Disney Parks, and I am a little jealous that I am not there myself right now! Let’s jump straight into your question.

    When booking a Hotel + Ticket Package, you can link your reservation to the Disneyland Paris app. In the app, tap "Account" and then select "Link Tickets or Booking", and follow the prompts for a hotel booking. You will need the booking reference from your confirmation email to do this. Once linked, you will see information about your Disney Hotel, and 7 days before your arrival, your park tickets will appear in the app under "My Tickets & Passes".

    If you are having trouble finding your tickets and you are already at Disneyland Paris, I recommend speaking to a Cast Member at your Disney Hotel’s front desk. They can provide you with a physical MagicPass, which will include your park ticket for each day of your stay.

    You're visiting at a very exciting time, as Disneyland Park is currently hosting a seasonal show taking place multiple times throughout the day just in front of Sleeping Beauty Castle. A Million Splashes of Colour is a vibrant and upbeat show featuring lots of characters and some of the best Disney music. We loved experiencing this on our most recent visit!

    I hope this answers your question today, Stephanie! Enjoy every moment of your Disneyland Paris adventure! If you have any other questions, please reach out to me. I'd love to help!

    See ya real soon!
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, United Kingdom

Hi there! I’m Matt, a husband, dad to two adventure-loving boys, a HR professional, and a proud Disney adult from the UK. My Disney journey began with my first visit to Disneyland Paris as a child, and since then, I've had the joy of visiting every Disney theme park destination around the world. When we're not on a Disney vacation, we're busy planning the next one! I can’t wait to share my tips and experiences to help you create your own unforgettable Disney memories. Learn More About Matt

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