Cinderella Castle 50th Day
  • On Feb 22, 2022
    Harold from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Did not receive an email confirmation for my ticket purchase what do I do? Followed all of the on line prompts and made reservations for my date but never received confirmation

    Hey Howdy Hey Harold and welcome to planDisney!

    Technology is great until it does not quite work how you expected it to, right? No worries with your experience with your tickets as you do not always need a confirmation number after purchasing tickets. Following the prompts online, you should have had to log onto your My Disney Experience account to buy the tickets and usually these automatically link to your account when purchased so let's start there to find them. 

    First off, log onto your My Disney Experience account either online or in the app. From the account online, scroll down to the "My Plans, Reservations and Tickets" section. In that section, you should see two headings at the top, one that reads "Tickets and Memory Maker". If you click on that, you should see your tickets linked here already. From the My Disney Experience app, tap on the three horizontal lines at the bottom right and then you will see the option for "Tickets and Passes" where you should also find your linked tickets. If neither one of these options shows your tickets and you have checked your spam folder as well for any missed emails, I would call Disney at (407) 934-7639 and a Cast Member will be able to help you through this process. 

    Good luck and enjoy your time in the Most Magical Place on Earth! 

    Have a Magical Day, 

    Nick 
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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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