Kids with Woody at Disney' Fort Wilderness Resort and Campground
  • On Apr 20, 2022
    Angela from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, we did not get to use our park hoppers because my mom could not physically go to another park due to a health issue. How can I get a refund or a future credit for unused park hoppers? I have tried to call, waited over 2 hours and was disconnected

    Hiya Angela! 

    Welcome to planDisney, the most magical place on the internet! I am sorry to hear that you were not able to use your Park Hopper theme park tickets during your magical vacation, so I hope we can bring some pixie dust to your day. Did you know that hugs are officially back at the Walt Disney World Resort? I know Mickey is sending you the biggest virtual hug right now!

    Thankfully, some unused theme park tickets can be used as a credit when purchasing new theme park tickets of equal or higher value. However, since expired tickets do not appear in your My Disney Experience account, this credit must be issued by a Disney Cast Member. You may contact a Disney Cast Member via chat, email or phone, or by stopping by one of the ticketing windows at the main entrance of any of the theme parks on your next Disney trip. To avoid long wait times on the phone, I recommend calling as soon as the phone lines open at 7 A.M. EST or towards the end of the day as Cast Members are available until 11 PM EST. Disney Cast Members truly are real-life fairy godmothers, and I know that they will be able to bibbidi, bobbidi boo this issue away for you!

    Now, let's talk about all the new offerings you will be able to experience on your next Disney vacation! On May 27, 2022, the legendary attraction "Guardians of the Galaxy - Cosmic Rewind" will officially launch to the public. Come learn about the galaxy of Xandar and save the universe, all while jamming to some awesome tunes alongside your favourite Guardians of the Galaxy at EPCOT! Another popular offering that is returning is the renowned Hoop-Dee-Doo Musical Review which is set to reopen this summer. Enjoy a finger-lickin' family-style dinner alongside your favourite performers as they join into singing, dancing and hilarious skits. Lastly, stop by Disney's Animal Kingdom to welcome the tumble monkeys back to the stage of The Festival of the Lion King! I don't know about you, Angela, but I have missed these monkeys so much, and they are finally returning to Africa this summer. With all of these new offerings, you have an even better reason to reuse these tickets!

    I hope this was helpful, Angela, and that you and your family will have the best day ever on your next Disney vacation. If you have any other questions or need more recommendations for your next trip, please don't hesitate to reach out. You've got a friend in us, and we are always happy to help!

    Have a magical day, 

    Ariane
thumbnail image for Ariane

Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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