Sisters at Disney World
  • On May 10, 2021
    Meire ellen from SP Asked

    I can not see the option change ticket on Disney my experience

    Olá Meire Ellen!

    Thank you for stopping by today with a great question! It is a pleasure to welcome a fellow Brazilian to planDisney!

    Being able to modify theme park admission via the My Disney Experience app or by visiting your Disney account online depends on how you purchased your tickets. If a travel agent assisted you to buy your tickets, you will not be able to make changes yourself. In this case, you will have to contact the professional to make modifications. The same applies if you purchased theme park tickets from online travel agencies. Once tickets are purchased via a third party, you must contact them for assistance. For further inquiries, I recommend contacting the Walt Disney World Resort in Brazil by calling (11) 4700-2835. Please note that if you have tickets that were impacted by the temporary closure and that are valid until September 26, 2021, you will be able to apply the value of the unused tickets toward the purchase of a ticket for a future date if you are unable to travel by their expiration date.

    As you prepare for your visit, be sure to make Disney Park Pass reservations and check the latest updates on the reopening of the Walt Disney World Resort. I also recommend learning about Disney MagicMobile, which is a great new feature that allows iPhone, Apple Watch, and Google Pay-enabled Android phone users to enter the parks by simply holding their mobile device near an access point (with valid admission linked to My Disney Experience). This is a great alternative for Guests who like to use technology to make life easier and those who do not wish to use a MagicBand or a card during their visit.

    Meire Ellen, did you know that planDisney is also available in Portuguese? Come visit us next time, we will be happy to answer your questions in your own language!

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian university professor and sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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