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  • On Apr 5, 2022
    Robert from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can not locate my purchased tickets

    Hi Robert! Welcome to planDisney! With a visit to the Disneyland Resort just around the corner, I bet you are starting to feel that pixie dust!

    Now let's find those tickets and get you to the Happiest Place on Earth! There are a few places we can look, but I always go back to the original ticket confirmation email. Within your inbox, try using the search term "Disneyland Confirmation". If you are able to locate the email and the tickets are still valid, the "Access Your eTickets" button should still be active and take you to your tickets. From here you can print the hard copies with the barcodes and bring those with you to the Main Entrance Gate ... or ... let's see if we can find the tickets within the Disneyland Mobile App for you which would allow you to just scan the tickets from your phone. 

    If you have a smartphone, download the Disneyland Mobile App and log in with the same email address and password you used to book your tickets. Once you open the app, tap the three-bar menu in the bottom right-hand corner and select "Tickets & Passes". On the next screen, you should see any valid tickets you are holding within your account. If there is more than one ticket, scroll to see the rest. You are able to just scan the tickets directly from your phone to enter the parks! If you are still having an issue locating your tickets, I would go ahead and give the Cast Members in Guest Services a call. They will be happy to help you! 

    Robert, you are arriving just in time! The nighttime spectaculars are officially BACK as of April 22nd! I personally cannot wait for the return of the Main Street Electrical Parade, celebrating its 50th anniversary! The Disney Parks Blog just released the Foodie Guide, including a sneak peek of a very magical Light-Up Elliot Dragon Popcorn Bucket and Light-Up Turtle Sipper! You can be your very own Main Street Electrical Parade walking around the parks! The Disneyland Resort is already buzzing with excitement to see those skies light up with magic! 

    Robert, I hope this was helpful in your planning. If you have any more questions, feel free to reach back out to us. We are always here for you at planDisney!

    Magic awaits!

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Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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