Mickey Kitchen Essentials
  • On Jul 21, 2022
    Snizhaba from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    It’s not letting me to buy tickets Keeps telling me to try later

    Hello, Snizhaba,

    Oh, bother! It is not even “winds-day” any longer. But things are still being driven about. This is a hard one. Now let me “think, think, think.”

    In many cases such as this, it is best to place a call to the Tickets phone line. However, since the Cast Members on the phone can only sell tickets to be mailed to your home. So if you require Disney eTickets soon, it is usually best to try to make the purchase online. I’d like to share a few tricks that will hopefully help get that theme park ticket purchase to succeed.

    First of all, it’s best to not try the purchase transaction too many times in a row without checking some settings. Repeated attempts at using your credit card may cause the card issuer to place a hold on your account. That would mean calling your credit card company to verify your account and release the hold. If your payment card is in good standing, the next thing would be to check the settings in your Disney profile. In both the account settings and the payment methods, it’s important that billing addresses match with the address used by your credit card company. If you have an apartment or other unit number in your address, I’ve heard it is best to keep that on the first line of the address fields instead of moving it to the second line. For security, it’s also a good practice to update your phone number as well.

    If you still have issues purchasing tickets, it may be worth switching to a different device. If you are using a computer, try the purchase using the Disneyland mobile app or vice versa. I normally use the default browser on my devices. But a Cast Member has suggested to me that the Google Chrome browser is a good option to use. Enabling the browser’s “incognito” mode may also help give a clean start to the browser. Clearing cached website data in the browser may be another way to reset the browser to a working state.

    Tony’s Tip: To avoid dealing with credit card issues, I prefer using Disney Gift Cards. When I don’t have time to wait for a physical card to arrive, I make sure to purchase a Disney Gift Card eGift. And with an eGift, I can add the card to my mobile wallet for convenient contactless payments accepted at most Disneyland Resort locations. For larger purchases, multiple gift cards may be combined on the Disney Gift Card website . A single card may store up to $1000.

    I hope that gives a few ideas for successfully completing your theme park ticket purchase, Snizhaba. And may you enjoy The Happiest Place on Earth for some adventure and fantasy soon!

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Related Video

  • thumbnail image for All Things Disneyland Resort | planDisney Podcast - Episode 2

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.