Photo of the exterios of the France Pavillion in Epcot
  • On Oct 7, 2021
    Maureen from VT Asked

    can not download photopass

    Hi Maureen! Welcome to back to planDisney.

    I have so many cherished photos from our Walt Disney World Resort vacations. Whether they are selfies or Disney PhotoPass photos, whether they show us laughing on an attraction or posing in front of a park icon, they all capture a special kind of Disney magic. I hope you had a wonderful visit to Walt Disney World and have many fabulous photos to enjoy!

    Let me see if I can help you download your Disney PhotoPass Service photos. If you're using the My Disney Experience mobile app, you should see the option to download photos to your device right underneath each picture. If you've purchased Memory Maker, you will see the photos without a watermark; if not, you'll need to follow the steps on the screen to purchase each photo you would like to download.

    The easiest way to download your photos is by using the Disney PhotoPass website. Click "Sign In" and then sign in to your My Disney Experience account. This will take you to your gallery. If you don't see any of your photos there, click on "Link Photos" and enter the 16-digit number found on your Disney PhotoPass card, or click one of the icons to link your Memory Maker purchase, MagicBand, or Annual Pass. Once you've successfully linked your photo media, you'll see your photos appear. From there, you should be able to download your photos and even order photo products if you'd like.

    If you're still having issues accessing your PhotoPass photos, the Frequently Asked Questions may be helpful. You may also call 407-560-4300 to speak with a friendly Cast Member. 

    Maureen, I hope I addressed your question - if I didn't get it right, please come back and see us and we'll be happy to help you. I hope you had the most magical visit to the Walt Disney World Resort, and that you are able to download and enjoy your photos. We have a photo wall in my house with a print of Cinderella Castle and some of our favorite vacation memories, and I catch my kiddos standing there just looking at them sometimes - it makes my heart so happy! Thank you for stopping by, and I'm sending pixie-dust that this process is as easy as bibbidi bobbidi boo!

    Wishing you much magic,
    Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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