Pluto with children on Main Street
  • On May 11, 2023
    Virginia from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I do not have a download button after selecting select all visible media. Where is it? I see on a previous video that it populates near the “select all visible media” but mine is not showing up.

    Welcome to planDisney Virginia! It sounds like you have just enjoyed an enchanted trip to Walt Disney World and are now looking back at those memories captured by Memory Maker.

    All your magical media can be viewed in the My Disney Experience App or the dedicated Disney Photo Pass site. Here is where you will be able to select (and download) all media at once. By clicking on the little green check at the top right-hand side of one photo in the 'View Gallery' section, an option will pop up to 'select all visible media' underneath the download button. Once you select this option, the download button is directly above this selection. It may be easier to use the desktop site to complete. Please be aware that photos expire 45 days after capture for most Guests. 

    I hope this information helps you to download your photos Virginia, but if the issue continues, you can also contact Disney PhotoPass Service. Did you know that you can also order photo products directly here? We just received a cute personalized ornament here in the U.K., so postage is available overseas too. 

    Have a magical day! 
thumbnail image for Louise

Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

Related Video

  • thumbnail image for Good Neighbor Month | Disney Initiatives For A Healthier Planet | planDisney Podcast - Episode 7

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.