Pluto at Magic Kingdom
  • On Jun 25, 2021
    Raymond from FL Asked

    I can not get the Disney MagicMobile Pass to load to my iPhone Wallet (iPhone 12 pro IOS 14.6). I keep receiving an error "There was an error adding 1 pass to Wallet". Is there a contact number for tech support?

    Hi there, Raymond!

    Thanks for stopping by planDisney with your question - I'm happy to help!

    Disney Magic Mobile service is a new convenient and contactless way to access your vacation entitlements associated with the My Disney Experience mobile app. The service uses the power of eligible iPhones, Apple Watches, or GooglePay-enabled Android phones to function just like a MagicBand at access points throughout Walt Disney World Resort.

    Disney MagicMobile can be used to:

    I'm so sorry to hear you're having difficulties loading your Disney MagicMobile pass to your iPhone Wallet. I encourage you to reach out to a Cast Member at (407) 939-4357 to help walk you through the process of connecting your MagicMobile pass successfully to your device. You can also reach out via this email form if you have trouble reaching Tech Support by phone. 

    I hope this helps, and you'll be able to connect and use your Disney MagicMobile pass on an upcoming Walt Disney World Resort vacation. Magical Memories await you at The Most Magical Place on Earth!
    Diane W. 
thumbnail image for Diane

Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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