Disneyland- Mainstreet Station
  • On Mar 23, 2022
    Nancy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am not able to purchase the Disney Genie+ service for my future tickets. We have the tickets and dates reserved but the directions on how to do this through the My Disney Experience app does not work

    Hey there Nancy! Thanks so much for stopping by planDisney with your planning question and I'd be happy to help you out.

    I'm so excited to hear that you are planning on using Disney Genie+. At Disneyland Resort, there are two ways you can purchase Disney Genie+ for your park tickets. The first option is to purchase Disney Genie+ during the checkout process when you are purchasing your theme park tickets. If you don't purchase Disney Genie+ as an add-on to your tickets at the time of ticket purchase, you need to wait until you have entered your first park of the day. So since it sounds like you already have purchased your tickets, you will purchase Disney Genie+ through the app once you have had your tickets scanned into the park. 

    It sounds like you may be confusing the Disney Genie+ purchase with Walt Disney World. The theme park app for Walt Disney World is My Disney Experience. The app you need is the Disneyland app to use at Disneyland Resort. 

    Once you have the Disneyland app downloaded, you will be able to link your tickets to your account if you have not already. I also suggest adding a credit card to your profile on the app. This will make the checkout process quicker when you go to purchase Disney Genie+ and will also make mobile ordering even more convenient. To add a card, open the app and click on the three lines at the bottom right. Now scroll down to the bottom and click on "My Profile" and then "Payment Method". Here you can add and save credit or debit cards you'd like to use. Now you will be all set to purchase Disney Genie+ as soon as you walk through those turnstiles and make your first Lightning Lane selection. Then once you are in the attraction queue you can also easily mobile order your snack to pick up!

    Nancy, I hope this information clears up any confusion. I really think you will love Disney Genie+ and all the attractions you can knock off your list with it. If you have any other questions as you continue to plan be sure to stop by again!

    Carrie
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Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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