• On Dec 31, 2021
    Janeen from WV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am not able to link my tickets to my account and have called customer service multiple times but just have been on hold for 2 hours.

    Hey Janeen,

    Welcome to planDisney! I hope that I can help you get those tickets linked to your My Disney Experience account.

    I apologize for your long hold times; with so many new and exciting things happening at the Walt Disney World Resort during the 50th Anniversary Celebration, our Cast Members are experiencing high call volumes.

    I have two suggestions for what to try before I recommend troubleshooting with a Cast Member.
    Let’s start with ensuring that you have a My Disney Experience account either online or through the mobile app. If you do not already have a My Disney Experience account, you must create one to link your tickets. Once you verify that you have an active account, log into your My Disney Experience account and go to “My Plans.” You should see a ticket icon with Mickey Mouse ears on it. Click that icon and select “Link Tickets” from the choices presented. Next, enter each ticket confirmation order number. Your tickets will then be linked to your account, and you can begin adding your park reservations, Genie services and dining reservations.

    Sometimes, my computer doesn’t want to cooperate with me, and my phone is a lot more cooperative. A second option is to try and link your tickets using the My Disney Experience mobile app instead. Open the app and locate the three horizontal lines in the bottom right-hand corner. A new menu should appear. From that menu, select “Tickets and Passes.” There should be a blue “plus sign” in the top right-hand corner of your screen. Press it and then select “Link Tickets & Passes.” Input the ticket id (confirmation number), and this should allow you to link your tickets.

    I hope one of these options gets your tickets linked! If you are still experiencing difficulty, speaking to a Cast Member is the best next course of action. Did you know that calling is not the only way to talk to a Cast Member? The chat function on the Walt Disney World website is my preferred method of getting my questions answered. Cast Members are available from 7 a.m. to 11 p.m. eastern time to answer your questions using the chat. Don’t be discouraged if the option is “grayed out” when you first try to use it. In my experience, trying back at another time during the day will open up the chat queue.

    Have a Magical Day, and definitely reach back out if there is anything else I can do to help!

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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