Cinderella Castle 50th Night
  • On Oct 9, 2022
    Helen from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We were not able to use the last three days of our ten day park tickets in February because I got food poisoning. Can we use those unused days on our upcoming trip in December?

    Greetings and a warm welcome back to planDisney, Helen, thank you for your excellent question!

    Helen, I am sorry to hear that you were unwell during your vacation at Walt Disney World Resort. We’ve experienced health-related setbacks during a few of our visits, so I understand and empathize fully. I am thrilled to hear that you are planning a visit to enjoy the Holidays at Walt Disney World Resort and in perfect timing for the 50th Anniversary Celebration!

    I recommend you read the terms and conditions of your specific tickets and their usage because according to the current Walt Disney World Resort Ticket Expiration Deadlines & Usage, tickets that have been activated on a start date must be used within the valid use period provided at the time of purchase, therefore, for your activated 10-day tickets, they would have expired 14-days after the selected start date back in February (subject to change). 

    Helen, for unused, expired theme park tickets Guests may apply the amount paid towards the purchase of new tickets if the new ticket purchase price is equal to or greater that the amount paid for the original tickets (subject to change). I encourage you to contact Walt Disney World Resort – Help Center for further questions and support with your Walt Disney World Resort theme park tickets.

    Helen, once your theme park ticket matter is resolved, I recommend linking the theme park tickets to your Disney account to manage and plan for your upcoming visit. You may be interested in one of the current Walt Disney World Resort – Special Offers, Deals & Discounts to enjoy many benefits as a Disney Resorts Collection Hotel Guest during the jolliest time of the year!

    Once your new theme park tickets have been linked to your Disney account, and you have a set date of arrival in mind in December please make your advance Disney Park Pass – Theme Park Reservations.

    Using the Disney MagicMobile Service and the My Disney Experience App you can create a Disney MagicMobile pass to access your theme park admission from your digital wallet on your mobile device – one of a few convenient ways to access the Disney magic during your visit.

    If you ever feel unwell during a visit – fingers crossed for good health only – you can access Health Care Services via the My Disney Experience App via your Welcome Helen page. When you visit the AdventHealth Portal you will see a range of services such as doctor visits, urgent care, prescription delivery, equipment delivery and much more.

    Helen, it was my pleasure and great honour to assist a fellow Canadian Disney fan. I wish you all the best with your theme park tickets and look forward to offering any help with your holiday visit to Walt Disney World Resort.


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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