Special Needs Family with Mirabel; girl in costume; Encanto
  • On Sep 6, 2023
    Harry from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are not able to go to the park. Can we get a refund when we cancel the reservation?

    Hiya Harry,

    Welcome to planDisney! I’m sorry to hear that you are unable to visit the Happiest Place on Earth as you planned. It is never fun to have to cancel your plans, but I hope you will be able to visit again soon.

    Unfortunately, Harry, even though you cannot visit, Disneyland Resort Theme Park tickets are non-refundable and non-transferable. I know this isn’t the news you were hoping for, but before you cancel your tickets, I have some potentially good news. Did you know that you can apply the value of your current Theme Park tickets towards a future visit? As long as your tickets are unused and not expired, a friendly Cast Member should be able to assist you in changing your Theme Park tickets for a whole new vacation.

    I hope this was helpful, Harry. Before I let you go, don’t forget to save your original Theme Park ticket confirmation email and number. This will make it much easier for the Cast Member to help you apply the value. If you need anything else, please come back and see us. I know canceling is always sad, but no matter when you visit, I know it will be magical.

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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