Hiya Harry,
Welcome to
planDisney! I’m sorry to hear that you are unable to visit the Happiest Place on Earth as you planned. It is never fun to have to cancel your plans, but I hope you will be able to visit again soon.
Unfortunately, Harry, even though you cannot visit, Disneyland Resort Theme Park tickets are
non-refundable and non-transferable. I know this isn’t the news you were hoping for, but before you cancel your tickets, I have some potentially good news. Did you know that you can apply the value of your current Theme Park tickets towards a future visit? As long as your tickets are unused and not expired, a
friendly Cast Member should be able to assist you in changing your Theme Park tickets for a whole new vacation.
I hope this was helpful, Harry. Before I let you go, don’t forget to save your original Theme Park ticket confirmation email and number. This will make it much easier for the Cast Member to help you apply the value. If you need anything else, please come back and see us. I know canceling is always sad, but no matter when you visit, I know it will be magical.
Happy Planning,
Ashley F.