Avengers Campus featuring Thor
  • On May 23, 2024
    Matt from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Will I not be able to use the genie planner service until 4 days before my visit? When I try now it says I don't have a park reservation which I do.

    A warm welcome from all of us at planDisney to you, Matt. We're thrilled that you stopped by to share this question with us. Oh boy! Your visit to the Disneyland Resort is practically here and I'm delighted to help.

    You most definitely should be able to start using Disney Genie Service right now for your upcoming visit next week. In fact, I have a theme park reservation booked for August and I'm happy to share that I was able to select my top picks and interests in the Disneyland app using Disney Genie Service. 

    We can double-check just to be extra sure that you have a theme park reservation for the day. Open the Disneyland app and tap the "☰" to open the menu. Scroll down under "My Visit" and tap "Future Plans" to find all confirmed theme park reservations. If you don't see a "Disney Theme Park Reservation" for the day of your visit, I recommend making a reservation as soon as possible. I checked the Theme Park Reservation Availability calendar and saw that there are still reservations available for both parks at this time (subject to change). 

    If you do have a theme park reservation, check that you have the latest version of the operating system available for your mobile device. You can also manually check to see if an app update is available. I also recommend logging out and closing out of the app to see if that helps resolve the challenge. If not, you can also reach out to a friendly Cast Member for additional assistance

    Matt, I'm so sorry that your experience has been less than magical and I hope that the information I've shared is helpful. I'll be sending all the pixie dust your way in the hopes that you get things resolved quickly. Most of all, I wish you a magical visit to the Happiest Place on Earth!

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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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