Captain Mickey with Mom and son
  • On Sep 27, 2022
    Margo from Mexico Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I am not able to cancel or add new actividites in teh disney cruise app. I wanted to change some activities (for other time) so I added the new times and when I wanted to cancel the other ones it didnt let me. Now I cannot add new activities eithe

    Welcome to planDisney Margo!

    I am sorry you are having trouble with the Disney Cruise Line Navigator app. Let's see if we can try a few things. Feel free at any time to give a call to a friendly Disney Cruise Line agent who will be able to assist you with your technical issue. 

    Start by logging out of the app then logging back in. I know it sounds basic, but sometimes that is all it takes. If you want to change the time of an activity, you will first need to cancel the current one then add the new. The system will not let you book select activities twice, and in many cases will not allow 2 activities that overlap. For example, if you have Palo dinner at 6pm on Day 2, you will need to cancel before you can reschedule for Day 3. 

    Another avenue to try is logging into Disney Cruise on your home computer or laptop. Sometimes this will allow you to make those needed changes. 

    If you are still unable to book or cancel plans, give a call to Disney Cruise. They will be happy to make everything ship-shape so your plans will be in order. 

    Once you are onboard, Guest Services will be your "go to" with any issues. I had a problem with my imessage on my last cruise and they fixed my issue in a jiffy! If trying to book Port Adventures once on the ship, stop by the Port Adventures Desk for assistance. Everyone at Disney Cruise is super helpful so you will get your issues resolved.

    I hope you get everything worked out so all you need to do is start packing for your magical voyage and start counting down the days! Bon Voyage!

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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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